At Mill House Cottages, we pride ourselves in our customer service to both owners and guests. As an independent business you will have a personable relationship with our team and we will work with you on marketing your property. We understand each individual owner has unique needs and we will work together to get the best out of your investment. Whether you choose to have zero involvement and wish us to completely run the property for you; or you require extra marketing for your property we have the perfect resolution for you.
Our Vision
At Mill House Cottages we have a clear vision for our portfolio which offers only the very best in 5* luxury properties. Our guests know exactly the standard of service & accommodation they will receive. Therefore, we will not always say yes to every property we view. However if you share the same vision, we are here to help & guide you into reaching 5* potential.
We are happy to support you from the buying stages, to design & interior as well as taking onboard properties that are ‘ready to go’. Perhaps you are already marketing on other platforms & exploring other avenues – it is always worth a chat with us no matter what stage of the process you are at.
At Mill House Cottages we have a wonderful team on hand to deal with the day to day management of your property. Our local, expert housekeeping team will ensure every changeover runs effortlessly and our in-house maintenance can be on hand for any extra upkeep.
As local experts we also have contacts for gardeners, window cleaners & tradesman in the area. We will supply a luxury welcome package & hamper for the guests and manage the linen, towels, bathrobes & slippers and launder them all for you.
“As property owners who have been with Mill House Cottages almost since its formation, we have benefitted enormously from the high standards, attention to detail and the emphasis on customer service which characterises all aspects of the business. In addition, we have very much appreciated a structured but informal working relationship with Stephen, Julie and their team and share a number of common values such as the engagement of local people wherever possible and the promotion of nearby businesses.
This approach is highly valued by guests as evidenced by the number who have become regular visitors over the years and who consistently provide very positive feedback - not just about the property but also the way in which their individual needs have been met or changes to their plans accommodated. The hard working ‘changeover teams’ also deserve a special mention for their ability to punctually deliver the highest standards of cleanliness in an efficient and unobtrusive way notwithstanding the very special demands of operating during the exceptional circumstances of a global pandemic during 2020/21. The recent addition of Victoria as Commercial Manager has further strengthened the operational team.
We very much hope that this successful business model will continue in the future and that despite the growth in visitor numbers coupled to increased competition both nationally and locally, collectively we will be able to provide great holidays for our guests and significant economic benefits to the community in which we live”
Peter and Janatha Anstiss
Box Tree Cottage, Barbon, 2022
“To the ‘Mill House Family’,
I just want to say a huge thank you for managing ‘Hilltop Cottage’ on my behalf, the bookings have been beyond amazing. Also, to the housekeeping team, whenever we visit the cottage is immaculate, it was hard to believe there had been that many visitors through the front door!
I couldn’t be happier with the service that Julie, Stephen, Victoria & the whole team at Mill House provide both to myself as a property owner but to the guests that enjoy my little” pied a terre’ in the UK. You have taken care of absolutely everything for me and it’s lovely to see the money move into my bank account at the beginning of each month.
You make Hilltop Cottage a worthwhile investment and my life in France is much easier with no worries over the management of my cottage.
I’m so glad I picked up the phone, just after purchasing ‘Hilltop’ and spoke to Julie rather than trying to manage Hilltop myself.”
Sue Schofield
Hilltop, Barbon, 2022
Our promise to you
We are truly passionate about all of our properties and seek to provide a unique, 5* experience for all of our guests. In turn you will benefit from impeccable marketing & incredible customer service. Like our guests, you will also advantage from our concierge service and personal touches that we provide at Mill House Cottages.
We don’t impose any restrictions on how many weeks you choose to rent out your property and we pride ourselves on having an understanding working relationship with all our owners.
So, if you have a property or are thinking of investing in a holiday home & would like some expert advise we would love to hear from you! Please fill in the short form and one our team members Julie or Victoria will be in touch.
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