How do I access the property?

All of our properties have key safes or coded entries which will be supplied to you straight after you pay the balance. If you have not received your arrival pack after this time please email in[email protected] and we will get this sent out to you.

Do you offer 2-night stays?

Most of our properties offer a 3-night minimum stay however in some of our sleeps 2 collection we can/do offer 2 nights. We currently have no properties offering 1-night durations.

How many dogs are allowed?

Our website will show the icon with the dog allowance, they are charged from £25 per pet. On all bookings we require you to provide the breed of the dog in the comments section before we accept the booking. If you are unsure, please email [email protected] or text 07340 623 776
We do also offer pet free properties.

Do you supply a travel cot and high chair?

All properties supply one of each.

What is there to do in the area?

Please refer to our concierge page for information on this. We will also send you a pre arrival email with further information on this 10 days before your arrival.

How long after my stay do I receive my deposit?

You will receive your deposit back no later than 5 working days after your stay

What time is check in and check out?

For the majority our of properties check in is at 4pm and check out is at 10am. This can differ slightly depnding on the exact property. If you have a request for an earlier check in or check out please contact us 3 days before your arrival and we will do our best to accommodate, this may incur an extra cost.

Can we check in/out on different days?

Most of our properties run on a flexible check in policy and we can occasionally offer Sunday arrivals subject to operational availability, please give us a call on 03301 137627

Is there a hairdryer in the property?

Yes, all of our properties provide at least one hair dryer.

Can there be a welcome breakfast and/or dinner on the day of our arrival?

Yes, we can order this for you as part of our concierge service, as well as welcome drinks & flowers- please email [email protected] with your request

What if I need to cancel my holiday?

If in the unfortunate event you need to cancel your holiday, we will do our utmost to accommodate you.

The 30% deposit of your holiday is non-refundable. If you need to cancel or change your holiday up to 8 weeks before your arrival date, we can hold the deposit and transfer this to another date in the same property subject to the agreement of the owner.

What items are in the property?

  • Starter pack of tea & coffee
  • Kitchen roll
  • Bin liners
  • 2 dish washer tablets
  • Washing up liquid
  • Kitchen spray
  • Hand soap
  • Shower gel
  • 2 x toilet rolls
  • 2 x tea towels
  • Tin foil
  • J cloth
  • Bath mat, hand towels, robes, hot tub towels & bath towels
  • Fire lighters & kindling where appropriate
  • Hair dryer
  • Welcome hamper